The Contact Center system is your tool for effective communication and service quality control. Built on the "Listening State" concept, it manages the flow of incoming and outgoing calls and makes communication between citizens and organizations more structured and transparent. The system tracks and analyzes all call statistics, including incoming, outgoing and missed calls, and records phone conversations to improve service quality and resolve disputes. It distributes requests by category, generates reports for any period automatically and provides in-depth analytics for every call. All this helps optimize operators' work, increase citizens' trust and make feedback truly effective.
Request control and service quality
A modern solution for managing incoming and outgoing calls. The system helps structure communication, monitor operators and make interaction with clients or citizens more effective
Managing all calls
Call recording and quality control
Full statistics and analytics
Process optimization
Plans
Basic
Free
- Messages can be sent to email only
- Easy installation on your website
- Animated character
Optimal
75,000 ₸ / year
- Sending messages to all social networks and messengers (WhatsApp, Telegram, Instagram, Facebook, etc.)
- Chat on the website
- An animated character to attract customers
- A full set of tools for convenient communication
Premium
75,000 ₸ / year
- Sending messages to all social networks and messengers (WhatsApp, Telegram, Instagram, Facebook, etc.)
- Chat on the website
- An animated character to attract customers
- A full set of tools for convenient communication